FAQ
General
GoodwillFinds sources donated items from a number of Goodwill stores around the country, and makes them available to browse and purchase online. Your dollars spent at Goodwillfinds go toward community support and services that help those in need of opportunity secure work, job security, financial independence, and sense of purpose.
Items are donated to participating Goodwill donation centers and listed by member organizations for sale on GoodwillFinds.com.
At this time, donations are not eligible for Goodwillfindscom shopping credit. If you're interested in donating items to your local Goodwill, you can visit the store for information on how to receive tax credit for your donation.
Only items donated to participating Goodwill stores are eligible to be sold on GoodwillFinds.com
My Account
To manage your account, go to your Account Dashboard. Choose 'Profile Details' to change your account details.
After logging into your account, you may change your password by visiting your Account Dashboard and choosing 'Change Password'. You may then follow the prompts to complete your password update.
Visit our Login page, as if you are signing in, and click the 'Forgot Password?' link. You may then follow the prompts to reset your password.
GoodwillFinds uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information consistent with industry standards. For example, we use encryption, passwords, and physical security measures to help protect your personal information against unauthorized access and disclosure. The security of your personal information is important to us, but please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your personal information, we cannot ensure or warrant the absolute security of any information you transmit to GoodwillFinds or the Website, and you do so at your own risk. Once we receive you transmission of information, GoodwillFinds makes commercially reasonable efforts to ensure the security our our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. While we strive to protect your personal information and privacy, we cannot guarantee the security of any information you disclose online.
You can read our privacy policy here: Privacy Policy.
Purchases
The item you were looking at may have been purchased by another customer. Many of our listed items at GoodwillFinds are one-of-a-kind or are of limited quantity.
The condition of our listed items are displayed in the item's Product Details section.
We accept all major credit cards including Mastercard, Visa, Discover and American Express.
Yes, we currently do accept Apple Pay.
We do not currently offer gift cards for GoodwillFinds.com, but plan to offer them in the future.
You can access your order status by visiting your Account Dashboard and choosing 'Order History', or by visiting the Check Order page.
As each item on the GoodwillFinds platform is unique in its own way, we do not match prices to similar items on both this platform or others. Please be advised that promotions and discounts must be used at the time of purchase. GoodwillFinds will not provide a refund if they fall into a sale or discount category any time after purchase.
While cancellations are not guaranteed, you may reach out to customerservice@goodwillfinds.com to request a cancellation of your order.
If a Fulfillment Center cancels an item, it is typically for one of the following reasons: 1) The item was damaged at the warehouse and is not suitable for shipping. 2) The item was misplaced or lost at the warehouse. 3) An item was shipped to the wrong customer and is unavailable unless or until it has been returned. Orders are not guaranteed until they have shipped.
We currently allow up to 49 items per order.
Shipping and Delivery
In order to optimize the funds available for making a positive impact in the community, we do not offer free shipping. Learn more about the good we do together by visiting our Community Impact Page.
Because items from GoodwillFinds ship from a variety of Goodwill locations, shipping options vary per item. During the checkout process, you will be offered the shipping options available for your items based on your shipping address.
Yes, we do ship to Canada. Please be advised that you may be subject to paying duties, taxes, and fees. GoodwillFinds is not responsible for these extra charges and will not refund or credit additional charges.
Generally, your item will be processed for shipping within 2-4 business days. Transit times will vary depending on the location of the item purchased, shipping destination, and carrier tracking information will be provided via email, as well as on your order status, which can be accessed in your Account Dashboard.
Due to size, wieght, and logistical limitations, large furniture purchased through GoodwillFinds.com is only available for pick up in-store. Any shipping limitations of items in your cart will be clarified prior to purchase.
Each order may contain items that are fulfilled from various centers across the GoodwillFinds network. Due to the size and composition of items, not all items may be sent together. Should all items of your order not arrive within 7 days of your order date, please contact customer service.
GoodwillFinds will reach out to you once via email and phone when they are alerted that your item has been shipped back to us. If we do not hear from you within 7 days of our contact, you will be refunded for the item (shipping and handling will not be refunded) and the item will be relisted.
We are sorry to hear that your item arrived damaged. Please be sure to take photos of both the packaging and the item that was damaged and email customerservice@goodwillfinds.com. Please note that without pictures of both the packaging and item(s), our team is not able to investigate the matter further.
We are sorry to hear that your item is missing. Please be sure to take photos of both the packaging and email customerservice@goodwillfinds.com. Please note that without pictures, our team is not able to investigate the matter further.
You may contact GoodwillFinds customer service prior to you item shipping to request a change in address. While we are not able to guarantee the change will happen, we will do our best to update the information. For items that have already shipped, GoodwillFinds is unable to change the shipping address. You may reach out to the courier at that point to see what your options are.
Returns
All sales with GoodwillFinds are final. Refunds are only processed based on damages to goods during transit and fulfillment errors such as incorrectly shipped or missing items and within 14 days of receiving the item. Please contact customerservice@GoodwillFinds.com for additional questions.
Sales made via goodwillfinds.com are final. Only under extenuating circumstances (broken items, item not as described, wrong item received) may be returned within 14 days of receiving the item. Pictures of the item will need to be shared in your email to customerservice@goodwillfinds.com.
Once GoodwillFinds is alerted of the need to process a refund for your item(s), you may anticipate your refund to be completed within 3 business days. Once refunded, it may take up to 10 business days for your refund to post back to your account.
Any items purchased on GoodwillFinds.com may only be returned via mail to GoodwillFinds.com.
Impact
Every dollar you spend at GoodwillFinds positively impacts communities across the nation. Procees from your purchases are used to fund services like job placement, career training and resume building, interview training, veteran support services, workforce reentry programs, and more. Learn more about the good we do together by visiting our Community Impact Page.
You can connect with your local Goodwill and learn more about your local community support and services by visiting our store locator.
If you'd like to make a monetary donation, you can visit you cart, where you'll find the option to 'Give Back to Your Local Community.' Use the donation amount buttons to select an amount to donate. If you'd like to donate your used items to a local Goodwill, you can visit our store locator.
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