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FAQ

General

GoodwillFinds sources donated items from a number of Goodwill stores around the country, and makes them available to browse and purchase online. Your dollars spent at Goodwillfinds go toward community support and services that help those in need of opportunity secure work, job security, financial independence, and sense of purpose.

Items are donated to participating Goodwill donation centers and listed by member organizations for sale on GoodwillFinds.com.

At this time, donations are not eligible for Goodwillfindscom shopping credit. If you're interested in donating items to your local Goodwill, you can visit the store for information on how to receive tax credit for your donation.

Only items donated to participating Goodwill stores are eligible to be sold on GoodwillFinds.com 

My Account

To manage your account, go to your Account Dashboard. Choose 'Profile Details' to change your account details.

After logging into your account, you may change your password by visiting your Account Dashboard and choosing 'Change Password'. You may then follow the prompts to complete your password update.

Visit our Login page, as if you are signing in, and click the 'Forgot Password?' link. You may then follow the prompts to reset your password.

GoodwillFinds uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information consistent with industry standards. For example, we use excryption, passwords, and physical security measures to help protect your personal information against unauthorized access and disclosure. The security of your personal information is important to us, but please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your personal information, we cannot ensure or warrant the absolute security of any information you transmit to GoodwillFinds or the Website, and you do so at your own risk. Once we receive you transmission of information, GoodwillFinds makes commercially reasonable efforts to ensure the security our our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. While we strive to protect your personal information and privacy, we cannot guarantee the security of any information you disclose online.

You can read our privacy policy here: Privacy Policy.

Purchases

The item you were looking at may have been purchased by another customer. Many of our listed items at GoodwillFinds are one-of-a-kind or are of limited quantity. 

The condition of our listed items are displayed in the item's Product Details section.

We accept all major credit cards including Mastercard, Visa, Discover and American Express. 

We aren't currently accepting digital wallet payment methods, but this feature will be available in the near future. 

Once your item is in your cart, you will have 10 minutes to purchase it before the item becomes available for sale to other customers. Most items on GoodwillFinds.com are one-of-a-kinds items. As such, it's recommended that you purchase items in your cart quickly to ensure you get the item you want.

We do not currently offer gift cards for GoodwillFinds.com, but plan to offer them in the future.

You can access your order status by visiting your Account Dashboard and choosing 'Order History', or by visiting the Check Order page. 

Shipping

In order to optimize the funds available for making a positive impact in the community, we do not offer free shipping. Learn more about the good we do together by visiting our Community Impact Page.

Because items from GoodwillFinds ship from a variety of Goodwill locations, shipping options vary per item. During the checkout process, you will be offered the shipping options available for your items based on your shipping address.

Currently, GoodwillFinds ships to Canada in addition to the US.

Generally, your item will be processed for shipping within 1-3 business days. Transit times will vary depending on the location of the item purchased, shipping destination, and carrier tracking information will be provided via email, as well as on your order status, which can be accessed in your Account Dashboard.

Due to size, wieght, and logistical limitations, large furniture purchased through GoodwillFinds.com is only available for pick up in-store. Any shipping limitations of items in your cart will be clarified prior to purchase.

To update your shipping information, please contact Customer Service

Returns

All sales with GoodwillFinds are final. Refunds are only processed based on damages to goods during transit and fulfillment errors such as incorrectly shipped or missing items and within 14 days of receiving the item. Please contact CustomerService@GoodwillFinds.com for additional questions. 

Any items purchased on GoodwillFinds.com may only be returned via mail to GoodwillFinds.com.

If items from your order are missing, please contact Customer Service, and we will assist you. 

If your item arrives damaged, please contact Customer Service, and we will assist you. 

Impact

Every dollar you spend at GoodwillFinds positively impacts communities across the nation. Procees from your purchases are used to fund services like job placement, career training and resume building, interview training, veteran support services, workforce reentry programs, and more. Learn more about the good we do together by visiting our Community Impact Page.

You can connect with your local Goodwill and learn more about your local community support and services by visiting our store locator

If you'd like to make a monetary donation, you can visit you cart, where you'll find the option to 'Give Back to Your Local Community.' Use the donation amount buttons to select an amount to donate. If you'd like to donate your used items to a local Goodwill, you can visit our store locator

Have Another Question?

In case you didn't find the answer to your question, you can always ask us directly.